Shipping

All Australian orders are shipped free of charge using Couriers Please or Australia Post. When your order has been dispatched you will receive an email with the tracking details. You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm. All orders placed before 12pm weekdays will be processed and shipped the same business day (excluding all orders with personalised embroidery).

The postal charge (if any) and estimated time for delivery is as follows:

Location Estimated Time Postal Charge*
Melbourne & Sydney 1-2 business days FREE
Brisbane 2-3 business days FREE
Perth 2-5 business days FREE
Rural 2-5 business days FREE
New Zealand (DHL) 2-3 business days $15
International (DHL) 2-3 business days $40

 

* Postal charge may not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Ownership and Risk

Please be aware that once your product passes to you upon delivery at your specified delivery address. We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is intact when receiving your purchase.

Return Policy

In the unlikely case you are not fully satisfied with your purchase. Then subject to the terms set out in this Delivery and Returns Policy, we will ensure that you obtain a M&C online credit note of equal value.

Changed your mind?

Purchased product(s) from the Website and it’s not what you expected? You may return full price merchandise for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value (excluding shipping and handling charges).

Please keep in mind that M&C cannot accept the returned product(s) and cannot give a refund if:

(a) the return falls outside of the stated fourteen (14) day  period;

(b) the product(s) has been personalised (i.e. personalised embroidery, etc.);

(c) the product(s) is worn, damaged or not in its original packaging; or

(d) the original label/swingtag has been removed.

Damaged or Defective Product, or otherwise not what you ordered?

For M&C, we pride ourselves on quality.  We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you.

We do not refund products:

(a) obtained from a source other than this Website.

(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.).

(c) damaged by misuse or activities other than the intended purpose.

Personalised Products

Please understand we are unable to accept returns or exchange product(s) that have undergone personalisation, unless they have been found faulty after detailed examination by M&C. We ask that you choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised your product(s) contrary to your instructions and the confirmation notice, we will gladly replace them.

Return Instructions

To return a product, please follow the instructions below:

(a) Drop us a line at: info@masiniandchern.com. In your email, please include:

(i) Reasons for why you are returning the product(s); and

(ii) Attach a copy of the payment confirmation you received when placing the order.

(b) Pack the product(s) into their original packaging including the original and attached labels/swingtags in the case of clothing items.

(c) Address the package to Masini & Chern,  PO Box 3022, Prahran East, Victoria, Australia 3181.

(d) As M&C is not liable for the loss of any product being returned we highly recommend that you return it using registered mail.

A. Terms of Service

1. 
General

Access to and use of www.masiniandchern.com (“Website”) and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, which may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the whole of this Website without notice.

2. 
Privacy Policy

Our privacy policy, which provides details on how we will use your information, is set out at Part B (Privacy Policy), below. By using this Website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

3. 
Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

4. 
Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remain the property of Masini & Chern Pty Ltd and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (“M&C”) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by M&C and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

5. 
Terms of Sale

(a) Ability to Contract / Timing

(I) In order to contract with M&C you must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

(II) By placing an order from this Website, you are offering to purchase a product on and subject to these Terms of Service (including our policies as set out in Parts B and C, below), below).
(III) When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the product(s) will not be formed until your payment has been approved by us and we have debited your credit or debit card.
(IV) M&C retains the right to refuse any request made by you.

(b) Pricing and Availability

(I) All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays, custom inspections or force majeure for which we will not be responsible. Please refer to our Delivery and Returns Policy for further additional information.
(II) Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any product(s) which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the product(s), you will receive a full refund.
(III) Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
(IV) The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

(c) Discount Codes

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

(d) Personalisation

(I) In order to personalise your product(s), you can, at the time of ordering, submit any combination of letters, numbers, symbols and spaces to form a name, word or phrase (up to a maximum of 8 characters) (herein referred to as “ID”). Such ID must not:

(A) Include the name of a product, service, company, organisation and/or event of which you are not an authorised representative;
(B) If used on your personalised product(s) will infringe or may infringe third party trade marks or other intellectual property rights;
(C) Are threatening, incite violence, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful.

(II) Please understand that M&C reserves the right to reject any names, words or phrases (or combinations thereof) which fall into any of the above categories or which are otherwise unacceptable to M&C and this will result in your order being cancelled. Further, M&C will be entitled to claim compensation equal to the value of the goods ordered.

(III) By placing your order for your personalised product, you:

(A) Represent and warrant that your ID does not contravene any one or more of the conditions set out in clauses 5(d) (i) (A) to (C), above;
(B) Agree to indemnify M&C and keep M&C indemnified against all direct and indirect costs, expenses, damages, losses and liabilities incurred or suffered by M&C, whether directly or indirectly as a result of you failing to comply with this clause 5(d).

6. 
Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law M&C and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute product(s) and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not include liability which cannot be excluded or limited under applicable law.

7. 
Linking to this Website

1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2. You must not establish a link from any website that is not owned by you.
3. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

8. 
Indemnity

You agree to indemnify, defend and hold harmless M&C, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.

9. 
Variation

M&C shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

10. 
Complaints
Please let our customer service team know if you have any complaints or comments by emailing us at info@masiniandchern.com.

11. 
Waiver

If you breach these conditions, failure by us to take action will not constitute a waiver of our rights and remedies arising from that breach and we reserve our entitlement to enforce our rights and remedies in relation to that breach or any other situation where you commit a breach of these Terms of Service. Any waiver of any provision of the Terms of Service will be effective only if it is in writing and executed by M&C.

12. 
Governing Law and Jurisdiction

These Terms of Service are to be construed in accordance with the laws of Victoria, Australia and in the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.

13. 
Severability

Any provision in these Terms of Service which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms of Service or affecting the validity or enforceability of that provision in any other jurisdiction.

14. 
Entire Agreement

The above Terms of Service (including the polices referred to therein, namely those set out in Parts B and C, respectively), constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and M&C.

 

B. Privacy Policy

1. 
Privacy commitment

Masini & Chern Pty Ltd and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (collectively referred to herein as “M&C”, “we”, or “us”) recognise and appreciate the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Under law, your rights to privacy are protected. The National Privacy Principles, the Privacy Act 1988 (Cth) and general law place strict requirements on us to treat certain information collected as confidential.

2. 
What information do we collect?

We may collect the following information from you:

  • your name and contact details, such as address and phone number;
  • the name of the domain from which you access the internet;
  • the date and time you access our site;
  • the internet address of the website from which you linked directly to our site; and
  • other information you may supply to us.

3. 
Why we collect this information?

We use the collected information to personalise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you.  It is also collected so that we may provide value-added services and offers.

4. Does M&C share my personal information with third parties?

We may disclose information we hold to our directors, officers, employees and agents for marketing purposes.
We may also disclose information to service providers, contractors who help us provide services or trading parties.  Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information when required by law.
We do not sell or trade your personal information.

5. 
Promotional communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

6. 
Personal information access

You may review, change or delete personal information related to your use of the Website. To access your information, simply log in and click on [INSERT].
We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date.

7. 
Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.

8. Online ordering security

All purchases from this Website are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. We do not ever collect or store your financial information.
Please see www.paypal.com for information on PayPal payments.

9. 
General

By using this Website, you are consenting to the collection of information by M&C and this Website in accordance with this Privacy Policy.
Please note that we reserve our right to amend, remove or vary this policy without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.

10.
Privacy rights

If you believe that M&C has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact us at:
Email: info@masiniandchern.com